Today when employees leave a job, they're often quitting their manager rather than their position or organization. Employees have more job choices than ever, and a supervisor's ability to manage human capital is a powerful influence on their decision to stay or leave. In her first book, Competing for Talent, Nancy Ahlrichs made the case for "employers of choice," companies that build a top employer reputation. Now she turns her attention to "managers of choice," supervisors who stay ahead of the game by nurturing employee talent in the same way they nurture customer relationships. In this eye-opening book, copublished with the Society for Human Resource Management, Ahlrichs explains how employees have become job "buyers," with employers as the job "sellers." Talented people, she says, want more from their jobs than just a paycheck and if they don't find what they want in one job, they will move on to something else. They are "consumers of the work experience." Manager of Choice describes five critical competencies of human capital management: talent scouting, relationship building, trust building, skill building and brand building. With worksheets, resource lists and compelling case studies, Ahlrichs shows managers how to adapt to the changing needs of the contemporary American workforce.
Contents Preface About the Author Introduction Part One: The New Management Reality 1 The Business Case for Becoming a Manager of Choice 2 Managing with Whatever It Takes (WIT) 3 Organizational Culture: How We Do Things Around Here 4 Management Metrics That Matter Part Two: Developing the Five Competencies of Managers of Choice 5 Talent Scouter 6 Relationship Builder 7 Trust Builder 8 Skill Builder 9 Brand Builder Conclusion: Making MOC Status a Reality Notes Bibliography Index
Nancy S. Ahlrichs, SPHR has more than 20 years of experience as a consultant, columnist, and national speaker on human resource and management issues. She currently heads up EOC Strategies, LLC. Previously, she was director of organizational evolution at ONEX, Inc., an Indianapolis-based high-tech consulting and recruiting firm. Her experience with large companies, small firms, and start-ups gives her clear insight into issues that affect all organizations. Author of Competing for Talent, Ahlrichs frequently writes guest columns for professional magazines and business newspapers.