Culture affects everything we do: the simplest phrase can be so steeped in cultural context that even seemingly innocent exchanges between people are loaded with cultural differences waiting to expand into misunderstanding and tension. In response, Cross-Cultural Dialogues: 74 Brief Encounters with Cultural Difference offers a collection of 74 brief conversations between an American and people from other cultures, spanning nearly every major region of the world.
Each dialogue is categorized as a social, workplace or business interaction and contains at least one breach of cultural norms, which the reader is then challenged to address. Even the most careful reader will be caught off guard by some of the dialogues' hidden subtleties. Storti is meticulous in his analysis of each dialogue, pinpointing not only the moment when the interaction goes wrong, but also identifying the cultural reasons behind each participant's point of view.
Whether training others or adding to your own cultural awareness, Cross Cultural Dialogues is an excellent resource, encouraging readers to engage in the world and increase their multicultural understanding.
1 The Concept
2 Social Settings: Dialogues 1-17
3 The Workplace: Dialogues 18-49
4 The World of Business: Dialogues 50-74
5 Seven Lessons
How to Write a Dialogue
Index of Dialogues by Country/Region
Craig Storti is founder and co-director of Communicating Across Cultures, a Washington, D.C.-based intercultural communication training and consulting firm specializing in seminars on cross-cultural adjustment and repatriation. With work appearing in the Washington Post, Los Angeles Times, and Chicago Tribune, he is the author of six books, including Speaking of India: Bridging the Communication Gap When Working with Indians and the bestselling Cross-Cultural Dialogues, The Art of Crossing Cultures, and The Art of Coming Home. Having lived nearly a quarter of his life abroad, he lives now in Maryland.
“Cross-Cultural Dialogues is excellent for anyone working in a multicultural setting . . . [and] is a delight for individual who like to solve cultural riddles.”
—Nancy Hartney in NAFSA Newsletter
"Recommended reading for Americans who are going to other countries and people who are coming to the United States for the first time. The premise of the book is highly believable; [it is] an excellent supplemental text for an undergraduate or graduate course."
-Melissa Martin Young, Journal of Global Marketing
"This good reference is recommended for anyone working in a multicultural setting, especially international settings."
"This small book is excellent for anyone working in a multicultural setting. It's a delight for individuals who like to solve cultural riddles. And it's a great resource for use in English as a second language classrooms."
-Nancy Hartney, National Association of Foreign Students Advisors Newsletter