The research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ and technical experience in distinguishing average performers from superstars. Newly revised and expanded, Working Relationships provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork and get along with friends and foes at work.

Building on the common-sense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers, regardless of job type, level of education and scope of responsibility. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organizations. Packed with more than 30 worksheets and tools, including seven new exercises on EQ, Working Relationships profiles L'OrÇal, Bell Labs, the U.S. Air Force and other business leaders to illustrate the compelling results organizations and individuals have achieved by putting EQ to work in the workplace.