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Understand your customers, what appeals to them and how to sell to them.

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What Customers Like About You
Adding Emotional Value for Service Excellence and Competitive Advantage
David Freemantle
Paperback
$17.95
The Buzz
50 Little Things that Make a Big Difference to World Class Customer Service
David Freemantle
e-Book
$19.95
Buzz, The
50 Little Things that Make a Big Difference to World Class Customer Service
David Freemantle
Paperback
$19.95
Cult of the Luxury Brand
Inside Asia's Love Affair with Luxury
Paul Husband, Radha Chadha
Hardcover
$35.00
Net, Blogs, and Rock 'n' Roll
How Digital Discovery Works and What it Means for Consumers, Creators and Culture
David Jennings
Paperback
$24.95
Get to the Top on Google
Tips and Techniques to Get Your Site to the Top of the Search Engine Rankings - and Stay There
David Viney
Paperback
$30.00
Consumer.ology
The Market Research Myth, the Truth about Consumers and the Psychology of Shopping
Philip Graves
Hardcover
$29.95
The Third Screen
Marketing to Your Customers in a World Gone Mobile
Chuck Martin
Hardcover
$28.95
The Third Screen
Marketing to Your Customers in a World Gone Mobile
Chuck Martin
e-Book
$28.95
Content is Currency
Developing Powerful Content for Web and Mobile
Jon Wuebben
e-Book
$29.95

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