Details
Isolating a performance opportunity is the first step in helping an employee develop and grow. But only when the most targeted solution - a job redesign or one-on-one training - is identified and applied can individuals achieve exemplary performance, and organizations successfully drive strategy execution. Author Michael Sabbag rejects the notion that one solution fits all. He focuses on matching the right solution to a given performance opportunity. Sabbag presents a holistic Exemplary Performance Model built around his Seven Factors that Drive Performance: talent and fit, environment, tools and resources, systems and processes, clear expectations and accountability, skills and knowledge, and motivation. He lays out a practical process to identify and target performance that will yield significant ROI for employees and align with corporate goals. Sabbag advises creating a detailed action plan to apply the right combination of tools to leverage one 'exemplary' strength throughout the organization and develop one 'expandable' strength to the exemplary level. Building on the foremost thinking in performance improvement and strength development, each of the Seven Factors is examined in detail, with suggested techniques for actively engaging employees in this well-planned performance development process.
List of Table and Figures
Acknowledgments
About the Author
Introduction
Part 1: A New Way to Achieve Exemplary Performance
1 Principles of the Exemplary Performance Model
2 The Exemplary Performance Model Explained
Part 2: The Exemplary Performance Factors
3 The Talent and Fit Factor
4 The Environment Factor
5 The Tools and Resources Factor
6 The Systems and Processes Factor
7 The Clear Expectations and Accountability Factor
8 The Knowledge and Skills Factor
9 The Motivation Factor
Part 3: Applying the Model
10 The Development Process Step by Step
11 Rolling Out the Model in the Real World
Appendix A: Exemplary Performance Model Increases Sales at City Furniture
Appendix B: Questions for Use in Diagnosing Performance Factors
Notes
Index
Michael Sabbag, MA, SPHR is vice president of talent management at Learn.com©, an on-demand learning automation software and services firm. He is active in the Society for Human Resource Management and is currently a member of the American Society for Training and Development_s National Advisor for Chapters team. His 20-year background includes work with national clients such as Centex Homes while president of his own consulting firm, and in various management positions at media giant Comcast.
“This book should be required reading for anyone who manages people. Until now, managing performance was mostly a rearward-facing exercise that often put managers at odds with their workers. Sabbag gives managers a new roadmap to proactively improve performance by creating a partnership between themselves and their workers that builds upon strengths and provides development opportunities. Developing Exemplary Performance One Person at a Time will be used for decades to come by organizations that wish to become more successful and competitive.”
—Jim Riley, Founder and CEO, Learn.com, Inc.
“This book lays out a model to help leaders diagnose the real reason why people may not be performing to standards and allows proper action planning for improvement.”
—Alicia Goodman, Senior Vice President, Human Resources, TNS
“Going far beyond existing models of performance development, Sabbag provides leaders with both a process roadmap and a practical toolbox for strength-based employee development. His user-friendly Seven Step Exemplary Performance Model serves as a performance development toolbox for leaders. Using Sabbag’s Model, the leader can more accurately diagnose the root cause performance factors and then select performance development tools that are highly targeted and relevant to the individual.”
—Rita Smith, Vice President of Enterprise Learning, Ingersoll Rand Company
“Michael Sabbag is a seasoned, authentic leader with an amazing grasp of the performance challenges facing businesses today and an even more amazing ability to clearly articulate how to diagnose and solve those challenges to yield exemplary results. Developing Exemplary Performance One Person at a Time is intelligent, practical, and easy to understand.”
—Sharon Wingron, CPLP, Leadership Consultant and President of Wings of Success, LLC
Check items to add to the cart or select all
