Author: Richard P. Finnegan

"As president of Finnegan Mackenzie—The Retention Firm, Dick is recognized by executives across people management professions as a leading thinker and advisor on employee retention. Dick has worked with scores of clients across six continents on employee retention solutions. These clients have included, among others, Sprint, Hilton, The Hartford, GE and Johnson & Johnson, as well as African gold mines and the CIA. In addition, Dick is a featured speaker at the Society for Human Resources Annual Conference and Exposition each year, and also presents at events sponsored by the Conference Board, American Society of Training and Development (ASTD), International Customer Management Institute (ICMI), Kennedy Information and the American Bankers Association. His articles have been published in journals including Human Resource Planning, Call Center Magazine, the ABA Banking Journal, and The Economic Review. Dick is also a member of ICMI’s Conference Advisory Board, where he oversees all people–management programs. He is also founder of the Retention Institute, which offers the only online employee retention certification program for human resource professionals. He lives in Orlando, Florida. The Orlando Sentinel newspaper published an editorial recognizing him for his extensive donations of professional services to nonprofit organizations. Website - www.retentioninstitute.com LinkedIn - www.linkedin.com/pub/dick-finnegan/6/874/a71"

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