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Communication styles and patterns differ vastly among people from different cultures. Every culture has a 'communication style norm' that is used by a majority of people in that culture and when that style mixes with another, all types of stereotypes and perceptions arise. 52 Activities for Improving Cross-Cultural Communication specifically explores cross-cultural communication issues with an eye toward increasing cross-cultural understanding and effectiveness. The exercises in this book are intended to facilitate effective communication across a wide range of differences. Many of the exercises are written with instructions that address needs for a specific audience (e.g., gender or generation). Stringer and Cassiday have written and adapted sound, ready-to-use activities for settings where the exploration of cross-cultural communication would be beneficial: the workplace, the classroom, human resources programs, ESL classes, corporate diversity training, international team development workshops, conflict management and others. 52 Activities for Improving Cross-Cultural Communication is a practical trainer's manual includes applications from many sectors and angles: business, diversity, cross-cultural fields, and from trainers in the U.S., Europe, Asia, the Middle East, and Latin America. The exercises are organized according to the appropriate audience, the time required to perform, and the risk level for participants, a unique feature created by the authors, and are easily adaptable to the user's particular need and situation. There is something for everyone in this book: those who like hands-on, practical activities; those who prefer experiential exercises; and those who learn best if they can reflect on ideas.
Contents Acknowledgments Introduction 1 Communication Continuum Exercise 2 Second Language Walk-in-Their-Shoes 3 Decoding "Work Speak" 4 Alpha-Beta Partnership 5 A Fair Shake 6 The Language of Gestures 7 Rational, Emotive, Intuitive 8 What Would You Do? 9 How Would I Say That? 10 E-Mail: Communicating Across Cultures 11 Toothpicks 12 Building Cultural Bridges to Communication 13 Are You Listening? 14 Communicating Policy in a Cultural Context 15 Can Anyone Hear Me? 16 Communication Solution 17 Persuasion 18 My Rule/Your Rule 19 Thought Bubble Role-Plays 20 Different Days-- Different Ways 21 Building Team Communication 22 Bridging Behaviors 23 The Intercultural Classroom 24 What's in a Word? 25 Pacing 26 Switching Directions: Direct/Indirect 27 Your Choice: Style Continuum 28 Debate or Dialogue? 29 First Impressions 30 Sounds Like Silence 31 Me, Myself, and E-Mail 32 High Road, Low Road 33 E-Mail Intent vs. Impact 34 Be Specific! 35 My Inner Rules 36 Nondefensive Communication 37 My Name Is 38 PALS Dialogue 39 If I Woke Up Tomorrow 40 Building Style Proficiency 41 Build a Structure 42 Talking Through Touch 43 He Learned She Learned 44 I Think-- You Feel 45 What a Funny Thing to Say! 46 Mr. Ramirez or Jose 47 Public/Private Self 48 What Do You See? 49 Delivering the Message 50 The "Right" Fit 51 "Meeting" Your Needs 52 How Rude Was That? Appendices A Some Core Techniques for Improving Cross-Cultural Communication B General Classification of Activities C References
Donna M. Stringer, PhD, is cofounder and president of Executive Diversity Services, an organizational development firm in Seattle. Donna combines her education and experience to design practical, innovative solutions to organizational challenges that increase the cultural competency of the organization and its executives, managers and employees. She developed the Inclusive Circles Process _ that has benefited her diverse clients including United Airlines, Alaska Airlines, the University of California, Wake Forest University, Fred Hutchinson Cancer Research Center, American Red Cross, Mobil Oil, PepsiCo, PepsiCo International and the Catherine T. and John D. MacArthur Foundation. Donna has published professional articles and books in the areas of diversity training, cross cultural communication, gender differences, values, cultural competency and organizational development. Donna is a social psychologist with specialized training in administration from Harvard University and cross-cultural communication from leading interculturalists at several universities in Europe and the United States. Her favorite activities include traveling, reading, needle arts and spending time with friends and family. Patricia Cassiday is an educator and consultant on topics related to guidance, third culture kids, total quality education and student assessment. www.executivediversity.com
Praise for 52 Activities: "This practical book is a must-have for facilitators who are seeking new communication exercises to add to their repertoire. Whether in the classroom or in a group session, the exercises in 52 Activities for Improving Cross-Cultural Communication are sure to be a hit with participants and practitioners alike. Stringer and Cassiday are leaders in the are of cross-cultural competence and now all of us can benefit from their expertise!" - Amy George, VP Talent Development, Diversity and Inclusion, Terex Corporation